E-Store Software FAQs
Learn More About the Software.
Read through the questions and answers below to learn more about Epromo's E-Store Management Suites & Websites. If you have additional questions or would like to speak with a Sales Representative, please Contact Us by phone at 800-466-0953.
Question # 1
What is a company store program?
Short Answer:
A way of conducting business with your Client through a secured, Internet based platform that helps create an environment for:
- Efficiency with product purchasing, order procurement, and client relations.
- Distribution Exclusivity! Or in other words, the number one way for a Promotional Products Distributor to, "Lock In Business."
Long Answer:
An Online Company Store is an extremely effective
marketing tool that can be molded to satisfy multiple
needs of businesses, corporations, and institutions
alike. Epromo’s Online Company Store Program is
built around our leading E-commerce platform designed
to streamline the procurement of merchandise for
incentives, promotions, and other individual client
needs. Epromo’s platform smoothly guides buyers
through the entire purchasing process from choosing
items, adding them to their cart, viewing final
products, and approving total costs. Epromo’s
Online Company Store Program also comes standard
with our state-of-the-art Management System giving
those who run the Company Store real-time visibility,
control of order activity, order approvals, management
reports, inventory tracking, fulfillment, and
much more. Click
here for a more detailed list of capabilities
and costs.
Question # 2
Why would I want to set one up for my client??
If the answers to questions #1 weren’t enough reasons for you, then try this:
Today, having a strong Internet presence is crucial to a company’s survival. These days a company’s Internet presence can be the difference between leading the pack and being eaten by the pack. With E-commerce growing exponentially every year, companies cannot afford to be left behind in the technological advances of the Web. Not only does a Company Store Program offer the convenience of automated purchasing, management, and efficient fulfillment, but it also offers the flexibility to increase a company’s market place to include all Internet users throughout the world if they want it to. This increase in your market place ultimately means more people will have access to your merchandise, resulting in a noticeable increase of brand recognition within your community and beyond. Or, if your particular Company Store Program would just be for an elite group of people or employees, that can be easily accomplished as well. Either way, the efficiency and automation of Epromo’s Company Store Program is worth trying out.
Question #3
What makes a great Company Store Program?
Epromo believes there are 5 main differences between a Great Company Store Program and just a good to average Company Store Program. Please click here to see what they are.
Question #4How do I know if a Company Store is right for my Client?
Determining which clients are a good fit for a Company Store Program really depends on the individual circumstance of each of your clients. However, if unsure, remember that it never hurts to at least approach and educate your clients about Company Store Programs, and then if interest is generated, you can always move forward from there.
Question #5
How do I present a Company Store Program to my customer?
In the past our clients have told us that the best way to explain and present a Company Store Program to their clients is by physically showing them one online. With several hundred Company Store Programs being maintained and hosted on Epromo’s technology, we can provide you with a variety of links and stores to use in your presentations.
In addition, Epromo has multiple other resources we can provide for assisting you with the education and presentation of a Company Store Program to your client. These include a PowerPoint Presentation, MS Word document with Questions & Answers, 14-Day Free Trial Company Store Accounts, and links to actual Company Stores that were developed by Epromo and that are currently online.
Question #6
Do I have to sign any long-term agreements with Epromo?
No, you do not. All of Epromo’s clients are setup on a month-to-month plan. This means that you may cancel your Website & Management System with us at the end of any given month, or upgrade to any of our other Web packages by placing the value of your current package towards another of its same kind.
Question # 7Does Epromo sell Company Stores to End Users?
Distributors are a very integral part of Company Store Programs. Without them Company Store Programs would not have anyone to manage them, fulfill them, and most importantly, there would not be anyone to produce the products that are displayed for sale on the Company Store. For this purpose, Epromo cannot sell Company Store Programs to the End User, nor do we want to. Every company in existence specializes in one thing or another, and our specialty happens to be software. We are not in the business of physically managing Company Store Programs, nor are we in the business of producing promotional products. Thus, you can rest assured that Epromo will never sell Company Store Programs to the End User.
Question #8
Is there any kind of free trial I can sign up for?
Yes, there is! Simply click here to signup for our E-Store 14-Day Free Trial.
Question #9What features are included with Epromo’s Company Stores?
To see a full list of features and prices, please click here.
Question #10
Will I be required to warehouse inventory for my client’s Company Store?
The answer to this question really depends on what your client wants. However, there are really only two ways to deal with the products of a Company Store Program:
Purchase Inventory Upfront and Warehouse them.This option is preferred because orders can be fulfilled much faster and customers are much happier, however, it requires upfront money and warehousing overhead.
Batch and Produce Products every couple of weeks.
Question #11
What will Epromo do to help me get my Company Store setup?
Epromo offers unlimited Customer Support and Training to assist you in making sure you understand and setup your Company Store Program correctly. Whether you are a first-time client, or have been with us for 10 years, we are always available to answer questions and help you with your Epromo Company Store Program.
Question #12Does Epromo’s Company Stores have shopping cart and checkout capabilities?
All of Epromo’s Company Store Packages come standard with complete shopping cart and checkout capabilities. The only additional thing you will need to accept and process credit cards or EFTs in the checkout process is a Merchant Account & Gateway. Many of you may already have a Merchant Account and/or Gateway. Our software is compatible with any type of Merchant Account you may already have, however, one of the four following gateways must be used with our software: iTransact, Authorize.net, PsiGate, ECHO. These Gateways are inexpensive to purchase if you do not already have one – Only $95.
Keep in mind that accepting and processing credit cards and/or EFTs in the checkout process is not required with Epromo’s Company Stores. It is just available as a convenience for those who would like their Company Stores to be setup that way.
Question #13
What will Epromo do to help me market and drive traffic to my Website?
Epromo offers a very effective traffic driving service for only $49.95 per year called Traffic Blazer. Traffic Blazer will help you to quickly and easily prepare, analyze, optimize and submit your Website to key search engines and directories. In addition to our Traffic Blazer service, we have a list of 35+ techniques that you may also implement on your own to market your Website and services.
Question #14
Can I register a new domain name for my Company Store Website through Epromo?
Yes, you can. We offer complete domain name registration services. To lookup a domain name for registration, please click here.
Question #15How do I get my domain name to be linked to my new Website with Epromo?
You will simply need to point the
current DNS Servers for your Website to Epromo’s
Servers. This is done by contacting the company
with whom you registered your domain name, and giving
them the primary and secondary DNS Server addresses
listed below. (If you registered your domain name
through us, then this should already have been taken
care of automatically.)
Primary Address: ns.epromo.comOnce these numbers are in place, your Website will be online in approximately 24-72 hours.
Secondary Address: ns2.epromo.com
Question #16
Will Epromo host my emails too?
Yes, we can host your emails as well as your Website if you’d like us to. Up to 10 email accounts are included with our standard packages. More email accounts can be added for a minimal fee. Also, all of your email accounts with Epromo can be setup on your personal computer and/or accessed from any Internet connection, giving you total mobility and access to your emails from anywhere in the world!
Question #17Do I have to download any software onto my personal computer?
No you do not. All of Epromo’s software and Customer Accounts reside on our incredibly secure and well-maintained servers, making your data and Websites safer than keeping them on any other computer or location.
Another massive benefit to Epromo’s software is that it can be accessed and managed from anywhere in the world, making your company completely mobile when using our software systems.
Question #18
What type of security measures does Epromo have in place to ensure the protection of my information?
Epromo protects its customer’s data and Websites through several different methods. Our servers are firewalled, secured through Thawte authentication, backed up twice daily, equipped with redundancy and a load balancer, and they encode all computer-to-server data transfers with 128-bit encryption.
Question #19
Can I export the information I enter into Epromo’s software for my own personal records and backup?
Of course you can. Our software systems are all equipped with complete exporting capabilities, so that you can always keep a copy of your data for your own personal records at all times. Our software systems all export your data to a Microsoft Excel Spreadsheet.
To access a demo version of our E-Store Platform, click this link: http://store.epromo.com and log in by using 'testadmin' for both the username & the password. You may also continue browsing E-Store features below.
To learn more, use our Online Interest Form or call: 1.800.466.0953.
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