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Online Support |
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If you are a current customer of Epromo and need technical support or customer service, please
Contact Us by phone at 800-466-0953 or via email at support@epromo.com.
Otherwise, you may use the FAQs below to get answers to commonly asked questions about our company and services.
:: Frequently Asked Questions
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1. What does Epromo offer?
2. What industries does Epromo serve?
3. How long has Epromo been in business?
4. What makes Epromo different?
5. What are the costs for Epromo’s Software?
6. Does Epromo offer any free trials on their software?
7. How long does it take to setup an Epromo System?
8. Do I have to sign any long-term agreements?
9. What will Epromo do to help me market and drive traffic to my Website?
10. Can I register a new domain name for my Website through Epromo?
11. How do I get my domain name to be linked to my new Website with Epromo?
12. Will Epromo host my emails too?
13. Do I have to download any software onto my personal computer?
14. What type of security measures are in place to protect my information?
15. Can I export the information I enter into Epromo’s software for my own personal records?
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:: Question 1 |
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What does Epromo
offer? |
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In a nutshell, Epromo offers the most comprehensive
and capable, self-administered Websites and Business
Management Systems available. The purpose of all
of Epromo’s Software is to automate, integrate,
and migrate as many day-to-day business operations
as possible onto one Web-based platform. Click
on the links below for more details on how each
of our product offerings accomplish this.
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Question 2 |
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What industries
does Epromo serve? |
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Epromo’s products and services are
specifically for the Ad Specialties Industry. To view Epromo´s
products & services for the Ad Specialties Industry,
please visit the Company
Store, Distributor,
and Supplier sections
of our Website. |
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Question 3 |
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How long has
Epromo been in business? |
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Epromo began
development on their software in January of 1999
and started providing it to businesses by mid to end
of that same year. Our software has come a long
way since then, but our ideals and goals have remained
the same. To see a list of what these are, please
visit the About Us
page of our Website by clicking here. |
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Question 4 |
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What makes
Epromo different? |
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Epromo believes there are many core differences
between our company, and our competition.
Please click on any of the following sections
to see what they are:
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Question 5 |
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What are the
costs for Epromo’s Software? |
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To see a full
list of prices and features, please click
here. |
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Question 6 |
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Does Epromo
offer any free trials on their software? |
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Yes, we do! Simply
click
here to signup for our E-Store 14-Day Free Trial,
or click
here to signup for our DMS 14-Day Free Trial.
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Question 7 |
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How long does
it take to setup an Epromo System? |
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The Management
Portions of all of our Systems can be ready for
use within 2 – 24 hours, however, depending on the
Website Package you purchase with your Management
System, your Website may take a little longer. If
you choose the Builder Package for your Website,
then 2 – 24 hours is still correct. If you choose
the Custom Package for your Website, then it will
be more like 2 – 3 weeks before your Website will
be online. |
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Question 8 |
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Do I have to
sign any long-term agreements? |
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No, you do not.
All of Epromo’s clients are setup on a month-to-month
plan. This means that you may cancel your Website
& Management System with us at the end of any
given month, or upgrade to any of our other Web
packages by placing the value of your current package
towards another of its same kind. |
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:: Question
9 |
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What will Epromo do to
help me market and drive traffic to my Website? |
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Epromo offers a very effective traffic driving
service for only $49.95 per year called Traffic
Blazer. Traffic Blazer will help you to quickly
and easily prepare, analyze, optimize and submit
your Website to key search engines and directories.
In addition to our Traffic Blazer service, we have
a list of 35+ techniques that you may also implement
on your own to market your Website and services.
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:: Question
10 |
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Can I register a new domain
name for my Website through Epromo? |
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Yes, you can. We offer complete
domain name registration services. To lookup a domain
name for registration, please click
here. |
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:: Question
11 |
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How do I get my domain
name to be linked to my new Website with Epromo? |
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You will simply need to point the
current DNS Servers for your Website to Epromo’s
Servers. This is done by contacting the company
with whom you registered your domain name, and giving
them the primary and secondary DNS Server addresses
listed below. (If you registered your domain name
through us, then this should already have been taken
care of automatically.)
Primary
Address: ns.rackspace.com
Secondary Address: ns2.rackspace.com
Once these numbers are in place, your Website will
be online in approximately 24-72 hours. |
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:: Question
12 |
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Will Epromo host my emails
too? |
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Yes, we can host your emails as well as your
Website if you’d like us to. Up to 10 email accounts
are included with our standard packages. More email
accounts can be added for a minimal fee. Also, all
of your email accounts with Epromo can be setup
on your personal computer and/or accessed from any
Internet connection, giving you total mobility and
access to your emails from anywhere in the world!
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:: Question
13 |
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Do I have to download any
software onto my personal computer? |
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No you do not. All of Epromo’s software and Customer
Accounts reside on our incredibly secure and well-maintained
servers, making your data and Websites safer than
keeping them on any other computer or location.
Another massive benefit to Epromo’s software is
that it can be accessed and managed from anywhere
in the world, making your company completely mobile
when using our software systems. |
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:: Question
14 |
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What type of security
measures does Epromo have in place to ensure the
protection of my information? |
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Epromo protects its customer’s data and Websites
through several different methods. Our servers are
firewalled, secured through Thawte authentication,
backed up twice daily, equipped with redundancy
and a load balancer, and they encode all computer-to-server
data transfers with 128-bit encryption. |
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:: Question
15 |
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Can I export the information
I enter into Epromo’s software for my own personal
records and backup? |
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Of course you can. Our software systems are all
equipped with complete exporting capabilities, so
that you can always keep a copy of your data for
your own personal records at all times. Our software
systems all export your data to a Microsoft Excel
Spreadsheet. |
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